VerveIQ Privacy Policy

Thanks for visiting VerveIQ.com today.

Verve IQ Ltd (trading as VerveIQ) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it and your choices and rights.

  • Our website collects personal data to power our site analytics, including:

    • Information about your browser, network, and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    This information may also include details about your use of this website, including:

    • Clicks

    • Internal links

    • Pages visited

    • Scrolling

    • Searches

    • Timestamps

    We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

  • You directly provide us with most of the data we collect. We collect data and process data when you:

    • Voluntarily complete a customer contact form or provide feedback on any of our blog posts or via email.

    • Use or view our website via your browser’s cookies.

  • Most of the personal information we process is provided to us directly by you for one of the following reasons:

    Website visitors: our website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

    Information about your browser, network and device

    • Web pages you visited prior to coming to this website

    • Your IP address

    Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

    Website fonts: our website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

    • Information about your browser, network, or device

    • Your IP address

  • We collect your data so that we can email you with relevant information about our products and services we think you might like.

  • We securely store your data at Squarespace (website) and HubSpot (CRM database).

    Squarespace stores data in multiple Tier III data centres across the United States.

    • All Squarespace websites are hosted across their private cloud with full redundancy. If a primary service fails, they can switch to a backup service.

    • Their Operations team monitors Squarespace websites 24x7 and is ready to respond to incidents within minutes of detecting an anomaly.

    • Squarespace complies with applicable data privacy laws, including General Data Processing Regulation (GDPR).

    • You can find the details of how they use data in our Privacy Policy.

    HubSpot is TRUSTe certified for Enterprise Privacy and maintains compliance with the EU-US Privacy Shield.

    • The HubSpot platform also contains features that enable our customers to easily achieve and maintain their General Data Processing Regulation (GDPR) compliance requirements.

    • More information about privacy compliance and the HubSpot products are available in our GPDR compliance content and the HubSpot DPA.

    • HubSpot’s products are housed with world-class cloud infrastructure providers Amazon Web Services and Google Cloud Platform.

    • HubSpot infrastructure providers are SOC 2 Type II and ISO 27001 certified and maintain facilities secured against electronic and physical intrusion.

  • We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

    If you have agreed to receive marketing, you may always opt out at a later date.

    You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email pipa@verveiq.com.

    We will not share your data with third parties except as required to do so by government bodies and law enforcement agents.

  • We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

    The right to access – You have the right to request us for copies of your personal data.

    The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

    The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

    The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

    The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

    The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

    If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: pipa@verveiq.com

  • Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

  • Our website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

    For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

    • These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

    • These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

  • You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

  • Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

  • We keep our privacy policy under regular review and places any updates on this web page.

    This privacy policy was last updated on 20 January 2020.

  • If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

    • Email us at: pipa@verveiq.com

    • Call us: 07984158651

    • Or write to us at: Verve IQ Ltd, St. George's Court, Winnington Avenue, Northwich, Cheshire, CW8 4EE

  • Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

    The ICO’s address:

    Information Commissioner’s Office

    Wycliffe House

    Water Lane

    Wilmslow

    Cheshire

    SK9 5AF

    Helpline number: 0303 123 1113